The primary responsibility of the Head Bartender is to provide an excellent guest drinking experience and ensure the smooth operations of the assigned venues in line with Explora Journeys policies/procedures, as well as working closely with the Beverage Manager on overseeing the operations for all bars/lounges and crew bar areas in order to achieve the best level of guest satisfaction, revenue and cost control.
Assists the Beverage Manager, ensuring compliance with quality service and product, public health standards in all bars, lounges, and Host bars.
• Supervises the daily beverage operations in all Guest and Host Bars as assigned by the Beverage Manager.
• Supports the Beverage Manager to generate maximum guest satisfaction, generate upselling opportunities and maintains costs.
•Attends Guests needs by providing a courteous, friendly, quick, and professional service always.
• Manages the daily performance of the bar staff in their assigned workplaces.
• Ensures all bars are fully always stocked to par level.
• Ensures Guests receive premium service/experience in all venues.
•Trains team members and supervises the working operations in the assigned bar area.
• Supports the Beverage Manager in their cost control responsibility through close monitoring of the inventory, spoilage, and recipe adherence.
• Conducts daily self-inspection checks to ensure all bars, bar pantries, machinery and storerooms meet all Public Health guidelines.
• Supervise and monitor the correct application of food safety procedures and food quality requirements related to all processes.
• Previous experience in a similar position in an International Cruise Company, or in a busy 5-star hotel/resort with an international bar list.
• Basic knowledge on food safety.
• Possesses job and product knowledge, including knowledge of cocktail recipes, wine lists and bar setups.
• Possesses full knowledge of Bar menus, garnishes, and presentations
• Is aware of all events and activities on the ship and able to communicate to the guests.
• Ensures compliance with the company alcohol policy.
• Communicates effectively with the senior management.
• Possesses ability to lead and make decisions. Experienced in coaching.
• Must be cost and quality conscious.
• Computer literacy, knowledge of Fidelio/Otalio, POS and Crunchtime is an advantage
• Fluent in written and spoken English. Any additional European language is considered an advantage.
• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
• Food Safety/HACCP or USPH certification.
Check out next seasons competition roster and get involved